Privacy Policy
This Privacy Policy (the "Policy") sets out the rules for the collection, processing, storage and protection of personal data of Users using the Parimatch website, operated by Parimatch Tech Ltd (the "Company", "we", "Parimatch"). Protecting the privacy of our Users is our priority, which is why we have implemented appropriate technical and organizational measures in accordance with applicable personal data protection regulations, including the principles arising from the General Data Protection Regulation (GDPR), to the extent applicable to Users from Poland. By using our platform, the User accepts the rules described in this document.
1. Data Controller
The controller of Users' personal data is Parimatch Tech Ltd, the operator of the platform acting under a Curaçao eGaming license number 8048/JAZ, issued and supervised by the Curaçao Gaming Control Board. For any matters relating to the processing of personal data, the User may contact us via email at [email protected] or through the contact form available at /support.
2. What Data We Collect
As part of providing our services, we collect the following categories of personal data: identification data (first name, last name, date of birth, nationality), contact data (email address, phone number, residential address), financial data necessary to process deposits and withdrawals, technical data (IP address, device type, session data), as well as documents required in the identity verification process (KYC), such as proof of identity and proof of residential address.
3. Purpose and Legal Basis for Processing Data
Personal data is processed for the purpose of: entering into and performing the contract for the provision of online gambling services, verifying the User's identity and age (18+), preventing fraud and money laundering, fulfilling legal obligations arising from the license of the Curaçao Gaming Control Board, and for marketing purposes – solely with the User's consent. The legal basis for processing is the performance of the contract, a legal obligation incumbent on the controller, and the legitimate interest of the Company.
4. Sharing Data with Third Parties
Personal data may be shared with trusted third parties only to the extent necessary to provide services, including payment system providers, identity verification service providers, regulatory bodies, and entities engaged in the prevention of financial fraud. Parimatch does not sell Users' personal data to third parties for commercial purposes unrelated to the provision of services.
5. Data Security
Parimatch uses SSL 256-bit encryption (TLS 1.2/1.3 protocols) to protect data transmitted between the User and the website. Players' funds are held in separate bank accounts, segregated from the Company's operating funds. Access to personal data is granted only to authorized employees and partners bound by confidentiality obligations under relevant agreements.
6. User Rights
Every User has the right to: access their personal data, rectify it, delete it (to the extent permitted by law), restrict processing, transfer data, and object to the processing of data for marketing purposes. These rights may be exercised by contacting us at [email protected] or via the live chat available at /support.
7. Data Retention Period
Personal data is stored for the period necessary to achieve the purposes for which it was collected, as well as for the period required by anti-money laundering regulations and regulatory oversight. After this period, the data is securely deleted or anonymized.
8. Responsible Gambling and Protection of Sensitive Data
In connection with the use of responsible gambling tools such as deposit limits, loss limits, bet limits, time limits, self-exclusion, and cool-off periods, available at /principles-responsible-gambling, Parimatch processes data relating to User activity solely for the purpose of ensuring a safe gaming environment and in accordance with the recommendations of responsible gambling partners, including GamCare, BeGambleAware, and Gambling Therapy.
9. Changes to the Privacy Policy
Parimatch reserves the right to make changes to this Privacy Policy in order to adapt it to changing laws or business practices. Users will be informed of significant changes electronically or through a notice on the platform. We recommend periodically reviewing the current content of the Policy.
10. Contact
If you have any questions regarding this Privacy Policy or the way personal data is processed, please contact us at [email protected] or via the live chat available 24/7 at /support. Our support team responds to emails within 24h and typically responds via live chat within 5 minutes.