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Responsible Gambling at Parimatch

Parimatch Tech Ltd, the operator of the Parimatch brand, treats responsible gambling as a fundamental element of its operations. Our goal is to provide players with a safe, transparent, and controlled entertainment environment. The following policy sets out the rules, tools, and commitments Parimatch undertakes towards its customers in order to prevent problem gambling, in accordance with the license issued by the Curaçao Gaming Control Board (license no.: 8048/JAZ).

Our Commitment to Players

Parimatch Tech Ltd operates under a Curaçao eGaming license (no. 8048/JAZ), supervised by the Curaçao Gaming Control Board. Under this license, the operator is committed to upholding standards of fair and responsible gambling. Gambling should be a form of entertainment, not a source of income or a way to solve financial or emotional problems. We encourage players to make use of the available control tools and to regularly monitor their own gambling habits.

Tools for Limiting and Controlling Play

To support players in maintaining control over their activity, Parimatch provides a range of self-regulation tools available directly in the user's account panel. The following features allow players to adjust financial and time limits to their individual needs.

  • Deposit limits (daily, weekly, monthly)
  • Loss limits
  • Bet limits
  • Time limits on platform usage
  • Self-exclusion for a set or indefinite period
  • Time-out (cool-off period)

Self-Exclusion and Time-Out

A player who feels they need a break from gambling can make use of the self-exclusion option or a temporary time-out (cool-off). Self-exclusion results in the account being blocked for a chosen period or indefinitely, while a time-out allows for a short-term suspension of activity without permanently closing the account. The decision to self-exclude is binding and cannot be reversed before the chosen period expires, which is intended to protect the player from impulsive decisions.

Age Verification and Protection of Minors

The Parimatch platform is available exclusively to individuals who are 18 years of age or older. The registration and identity verification (KYC) process includes checking the player's age based on an identity document. Parimatch strictly prohibits the use of its services by minors and takes active steps to prevent such cases, including through document verification and account monitoring.

Cooperation with Support Organizations

Parimatch cooperates with independent organizations dedicated to the prevention of and assistance with problem gambling. Players who feel that gambling is beginning to negatively affect their lives can access free support offered by the following organizations: GamCare, BeGambleAware, and Gambling Therapy. These organizations offer counseling, educational materials, and direct telephone and online support for individuals struggling with gambling addiction, as well as for their loved ones.

Security, Regulation, and Fair Play

All transactions and personal data of players are protected using SSL 256-bit encryption (TLS 1.2/1.3). Players' funds are held in separate bank accounts, segregated from the company's operating capital, ensuring their security regardless of the operator's financial situation. The Random Number Generator (RNG) used in casino games is subject to independent certification, guaranteeing the fairness and randomness of results. The operations of Parimatch Tech Ltd are supervised by the Curaçao Gaming Control Board under license no. 8048/JAZ.

Contact and Additional Support

For more information on responsible gambling rules and the available tools, please visit https://ca.parimatch.com/principles-responsible-gambling. If you have any questions regarding this policy, your account limits, or need support, our customer service team is available 24 hours a day, 7 days a week via live chat and at [email protected]. The average response time on live chat is up to 5 minutes, and for email correspondence — up to 24 hours. We also encourage you to visit the help centre at https://ca.parimatch.com/support, where answers to frequently asked questions are available.