Parimatch Terms & Conditions
These Terms and Conditions (hereinafter: the "Terms") set out the rules and conditions for using the Parimatch website (hereinafter: the "Website"), operated by Parimatch Tech Ltd (hereinafter: the "Operator"). By using the Website available at https://ca.parimatch.com, the user confirms that they have read the content of these Terms, accept its provisions, and undertake to comply with them. The Operator reserves the right to provide services only to persons of legal age with full legal capacity, in accordance with the applicable laws relevant to the user's place of residence.
General Provisions
The Parimatch brand has operated in the market since 1994 and offers a comprehensive platform for sports betting and online casino games, available at https://ca.parimatch.com. Using the Website is equivalent to full acceptance of these Terms. The Operator reserves the right to unilaterally amend the terms of service provision, including bonus, technical, and regulatory rules, and users will be informed of such changes via the Website. Continued use of the platform after changes have been introduced constitutes acceptance of those changes.
Service Provider and Licence
Services under the Website are provided by Parimatch Tech Ltd, operating under a licence issued by Curaçao eGaming under number 8048/JAZ. Regulatory oversight of the Operator's activities is carried out by the Curaçao Gaming Control Board. Holding a valid gambling licence means that the Operator's activities are subject to periodic review for compliance with applicable standards of game fairness and player protection. All formal correspondence and inquiries regarding licensing status may be directed to [email protected].
Security and Data Protection
The Operator applies SSL 256-bit encryption (TLS 1.2 / 1.3 protocols) to secure data transmission between the user and the Website's servers. Players' funds are held in separate accounts, independent from the company's operational funds, in order to ensure their protection regardless of the Operator's financial situation. The Random Number Generator (RNG) used in the games available on the Website is subject to independent certification, confirming the randomness and fairness of game outcomes. The user is obliged to keep their account access data confidential and to promptly notify the Operator in case of suspected unauthorised access.
Responsible Gambling Principles
The Operator promotes a responsible approach to gambling and provides users with a range of tools enabling them to control their activity on the Website, including deposit limits, loss limits, bet limits, and time limits. A self-exclusion option and a temporary break from play (cool-off) are also available. Detailed information on responsible gambling principles is available at https://ca.parimatch.com/principles-responsible-gambling. The Operator cooperates with organisations supporting players facing gambling-related difficulties, such as GamCare, BeGambleAware, and Gambling Therapy, and encourages users experiencing difficulty controlling their gambling activity to seek their support.
Contact and Customer Support
Customer support is available around the clock, seven days a week (24/7), via live chat and email at [email protected]. The average response time for live chat is up to 5 minutes, while for email inquiries it is up to 24 hours. Additional information, including a knowledge base and frequently asked questions, is available at https://ca.parimatch.com/support. Customer support is provided, among other languages, in Polish and English.
Amendments to the Terms and Final Provisions
The Operator reserves the right to amend these Terms at any time, in particular in connection with changes to applicable law, regulatory requirements, or changes to the Website's offering. The current version of the Terms is published on the Website and takes effect from the moment of publication. Matters not covered by these Terms shall be governed by the laws applicable to the Operator's licensing jurisdiction and the relevant regulations of the Curaçao Gaming Control Board. For questions regarding the interpretation of this document, users are asked to contact customer support at [email protected].