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Parimatch Customer Support

Parimatch Tech Ltd, operating under the brand Parimatch (hereinafter — the "Operator"), places particular emphasis on the quality of customer service and the security of its Users. This page contains official information regarding the Operator's identification details, the available technical support channels, the security measures applied, and the responsible gambling tools, in accordance with applicable regulatory standards.

Operator Identification Details

The service operating under the brand Parimatch is run by Parimatch Tech Ltd, under a license issued by the Curaçao Gaming Control Board, license number: 8048/JAZ. The Operator's activities are governed by the laws of the Curaçao jurisdiction and are conducted in accordance with the requirements of this license. All information regarding the Operator's legal status, including full registration details, is available on the site's main page at [SITE_URL]. For questions regarding the Operator's licensing status, the User may contact the Customer Support Department directly.

Support Department Contact Channels

The Parimatch Customer Support Department is available around the clock, seven days a week (24/7), through the following communication channels: live chat and e-mail at [email protected]. The average response time in real time via live chat is up to 5 minutes, while a response to an inquiry submitted by e-mail is provided within 24 hours. Customer service is provided, among other languages, in Polish and English. In addition, Users have access to a help centre containing a knowledge base and a frequently asked questions (FAQ) section, available at [SITE_URL]/support.

  • Live chat — available 24/7, response time up to 5 minutes
  • E-mail: [email protected] — response time up to 24 hours
  • Help centre (knowledge base and FAQ) — [SITE_URL]/support

Security of User Data and Funds

The Operator applies SSL 256-bit encryption (TLS 1.2/1.3 protocol) to protect Users' personal data and financial transactions from unauthorized access. Users' funds are held in accounts separate from the Operator's operational funds, which constitutes an additional safeguard in the event of possible financial incidents. The random number generator (RNG) used in the games available on the platform undergoes independent certification, confirming the fairness and randomness of results. Detailed information on the security measures applied can be found at [SITE_URL].

Responsible Gambling Tools

In accordance with the adopted responsible gambling policy, the Operator provides Users with a range of tools allowing them to control their activity on the platform. Full information on responsible gambling rules is available at [SITE_URL]/principles-responsible-gambling. In this area, the Operator cooperates with independent organizations that provide assistance to persons affected by gambling addiction, including GamCare, BeGambleAware and Gambling Therapy.

  • Deposit limits — [SITE_URL]/deposit-limits
  • Loss limits — [SITE_URL]/loss-limits
  • Bet limits — [SITE_URL]/bet-limits
  • Time limits — [SITE_URL]/time-limits
  • Self-exclusion from the platform
  • Cool-off (break in play)

Final Provisions

This page is for informational purposes only and does not constitute the full content of the Operator's terms and conditions or privacy policy. For detailed legal information, the User should review the full text of the terms and conditions available at [SITE_URL]. Should any doubts arise regarding the content of this page or the terms of use of the services, please contact the Customer Support Department at [email protected].