Contact Us
Parimatch Tech Ltd ("Parimatch", "we", "us", or "our") is committed to providing transparent, accessible, and responsive customer support to all players. This page sets out the official channels through which you may contact us, along with key legal, regulatory, and security information relevant to your use of our services at ca.parimatch.com. If you have a question about your account, a transaction, a technical issue, or a complaint, the information below explains how to reach us and what to expect from our support process.
How to Reach Our Support Team
Our customer support team is available 24 hours a day, 7 days a week, through the following channels: Live Chat, accessible directly from ca.parimatch.com, with an average response time of up to 5 minutes; and Email support at [email protected], with an average response time of up to 24 hours. Support is currently offered in Polish, English, and other languages. For a full overview of frequently asked questions and self-service guidance, please visit our Help Centre at ca.parimatch.com/support, which contains a searchable knowledge base covering account management, payments, promotions, and technical troubleshooting.
- Live chat: available 24/7, average response time up to 5 minutes
- Email: [email protected], average response time up to 24 hours
- Help Centre: ca.parimatch.com/support
Regulatory and Licensing Information
Parimatch operates under a licence issued by the Curaçao Gaming Control Board, licence number 8048/JAZ. This authorisation permits Parimatch Tech Ltd to offer online sports betting and casino gaming services in accordance with the applicable regulatory framework. Should you have a formal complaint that our support team has been unable to resolve to your satisfaction, you retain the right to escalate the matter to the Curaçao Gaming Control Board or another appropriate regulatory body. Please note that licensing terms and regulatory obligations may be updated from time to time; we recommend reviewing our official policies published on ca.parimatch.com for the most current information.
Security and Data Protection
The protection of player data and funds is a core operational priority. All communications and transactions on ca.parimatch.com are secured using SSL 256-bit encryption (TLS 1.2 / 1.3), safeguarding personal and financial information exchanged between you and our platform. Player funds are held in accounts that are kept separate from the company's operational funds. In addition, our games and random number generation systems undergo independent certification to help ensure fairness and integrity of outcomes. If you have concerns regarding the security of your account or suspect unauthorised access, please contact our support team immediately using the channels listed above.
Responsible Gambling Support
Parimatch is committed to promoting responsible gambling and providing tools that help players stay in control of their activity. Players may set deposit limits, loss limits, bet limits, and time limits directly through their account settings, and may also request self-exclusion or a temporary cool-off period at any time. Further guidance is available on our dedicated Responsible Gambling page at ca.parimatch.com/principles-responsible-gambling. Players seeking independent advice or support may also contact our responsible gambling partner organisations, including GamCare, BeGambleAware, and Gambling Therapy, all of which offer free and confidential assistance.
- Deposit limits
- Loss limits
- Bet limits
- Time limits
- Self-exclusion
- Cool-off periods
Registered Business Details
Parimatch is a trading name of Parimatch Tech Ltd, a company established in 1994 and operating under Curaçao Gaming Control Board licence number 8048/JAZ. For official correspondence, formal notices, or enquiries not suited to live chat, please write to us at [email protected]. We aim to acknowledge all written correspondence within 24 hours. This page and the contact details provided herein are subject to periodic review and update; please refer back to ca.parimatch.com/support for the latest information.